Overview
This website is operated by Fleximounts. Throughout the site, the terms “we”, “us” and “our” refer to Fleximounts.
Prior to making use of this website, we would like you to read the following terms and conditions carefully and proceed with its use only if you agree with and will abide by them. Please understand that your access to this website constitutes your full acceptance of these terms and conditions.
We may change these terms and conditions at any time as deemed necessary. We therefore request you to check these terms and conditions each time you access this website.
Copyright And Trademarks
All content, information, designs, layouts, logos, trademarks, and other intellectual property contained in this website are protected by copyrights, trademarks, and other intellectual property rights held by us or by other parties that have granted to us the license to make use of them. All persons accessing this website agree to make use of its content in a manner that does not infringe such rights.
Payment Methods
We accept three methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in US Dollars.
PayPal – We are pleased to accept payment through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and securely. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Cash – When your choice of shipping is local pick up, we also accept cash. Do not send us cash in the mail.
Link Sites
We makes no guarantee whatsoever regarding the content of the websites that are linked from this website or the websites of others containing links to this website (collectively the “Linked Sites”) as other parties are responsible for the operation of the Linked Sites. Moreover, when making use of the Linked Sites, it is necessary for you to agree with and abide by the terms and conditions of usage of those sites.
Links from Other Websites
When providing a link to this website from other websites, please obtain permission from US in advance. For those wishing to provide such a link to this website from other websites, please send us a request form. In addition, when providing such links, the link should access the home page of this website (URL http://www.Fleximounts.com/) and state clearly that this URL is a link to this website.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Sales Tax
The sales tax rate depends on your zip code on the shipping address. For additional details on sales tax rates and to see what rate applies to you, please visit this website. Please note that many factors can change between the time you place an order and the time of payment, which could affect the calculation of sales taxes. The amount appearing on your order as estimated tax may differ from the sales taxes ultimately charged.
Returns And Refunds
All of our items come with a 30-day free return policy. During this time, any unused merchandise can be returned at the customer’s expense for a full refund.
All of our items come with a 10-year manufacturer’s warranty. During this time we will replace and/or assist in repairing any items deemed damaged during shipping or defective from the manufacturer. This warranty does not include wear from normal use and/or damage due to incorrect use of the product.
Please contact our customer service department for assistance with any returns or exchanges. Do not send back any items without prior approval from our customer service department.
Privacy
We may collect personal identification information from users in a variety of ways, including, but not limited to: when users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, or credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site-related activities.
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
Our site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. We may collect the following information: name, contact information(including email address), demographic information(such as postcode), preferences and interests or other information relevant to customer surveys and/or offers.
Product Warranty
All of our items come with a 10-year manufacturer’s warranty. During this time we will replace and/or assist in repairing any items deemed damaged during shipping or defective from the manufacturer. This warranty does not include wear from normal use and/or damage due to incorrect use of the product.
Customers who have issues with the product should initially either call us or submit a ticket with our customer service team through your online account.
Warranty Repairs
Any failure from normal usage will be repaired free of charge and we will return the product to you directly at our cost. A failure is a mechanical breakdown of or defect in the unit that affects the user’s ability to operate the product as intended. If it is determined that the failure was caused by misuse or abuse of the product, repairs and return shipping will be at the customer’s expense. No refunds are available after the initial 30-day, risk-free period.
Item Damaged in Transit
Items damaged in transit may be returned or replaced under our Risk Free 30-Day Guarantee. We may ask for photographic or video evidence for our records.
Shipping Policy
We ship to the contiguous 48 US states via FedEx for free. If you’re shipping to Alaska or Hawaii, you will be charged the FedEx posted rate. For orders shipping to Puerto Rico, please give us a call at (510) 257-6000. The processing time for orders is the same day as you order. After that, delivery time within the United States is 3-5 days. Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we unfortunately have no control over, this time may vary. Thank you for your patience.
You should receive an email showing your shipment notification and tracking information shortly after you’ve placed it. Orders can be tracked at https://www.fedex.com. If you have any shipping concerns please call us at (510) 257-6000 for assistance.
Customer Service
United States:
(510) 257-6000
Monday – Friday
8:30 a.m. – 11:59 p.m. (PST)
Asia:
+86 (574)5586 7388
Monday – Friday
8:45 – 17:45 (GMT+8)
California Proposition 65
For more infomation for the California Proposition 65 please click here.