We want you to be completely satisfied with your fleximounts purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.
Please send us an email with your return request along with the order number included. Also, please let us know the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.
GENERAL INFORMATION FOR ALL RETURNS
- All items must be returned in their original factory packaging and in “like new” condition.
- Items returned in other than “like new” condition will be subject to a 15% restocking fee. The restocking fee will be deducted from your refund.
- A Return Merchandise Authorization (RMA) number is required for all returns.
- Returns are processed and credited within 7 to 10 days of receipt.
- Returned items are subject to inspection prior to issuing a refund.
- You’ll be responsible for shipping the products to the return address provided with the RMA number.
- All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
- We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.
30-DAY RISK-FREE POLICY
- You are free to return any item within 30 days of receipt.
- A 30-day risk-free policy applies to all items.
- No restocking fee is applied for items returned in “like new” condition.
- No shipping fee is applied for the return of the item.
- The 30-day risk-free policy is only for orders within the continental United States.
RETURN AFTER 30 DAYS OF RECEIPT
- You are also free to return any item after 30 days of receipt.
- In this case, we offer two return options:
The total cost of shipping will be deducted from your refund.
A 10 percent restocking fee will be deducted from the refund amount for all opened products.
No shipping fee is applied.
A 15 percent restocking fee will be deducted from the refund amount for all opened products.
If you want to cancel your order, please email us at email@example.com or call us at (855) 421-2808 (9 am-5 pm PST, M-F) within 1 hour of placing the order and before 12pm Central. We will issue a full refund if the order is canceled and the product has not yet shipped. If one hour has passed, the order will be processed for shipping and on-time delivery. At that point, it cannot be canceled and will need to go through the Return Merchandise Authorization (RMA) process. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, fleximounts will deduct the cost of shipping from your refund.